Our goal is to make purchasing and returning products straightforward. We realize that not everything you buy from us is precisely what you want.
The product description page will typically state whether the product is returnable. However, the most commonly non-returnable items are:
- Firearms
- Ammunition
- Food
- Surplus
Simple Product Return Process:
The product was purchased within 30 days.
Determine if the product is returnable. For some products, the manufacturers prefer to handle returns and repairs. Please check the product description page for any specific return procedures.
Ensure the product is still in the original packaging and is not damaged. Damaged packaging is subject to a 25% restocking fee; products showing excess usage may be returned to the customer.
Shipping charges are not refunded unless an item is defective. Additionally, the customer is responsible for shipping charges incurred for exchanged items.
Please email us or use our Live Chat (Monday through Friday, 8 am to 5 pm, Central time) to obtain a Return Authorization Number and receive a prepaid UPS label.
Securely package the product in a box and affix the prepaid UPS label we supply.
Drop off the package at a UPS Store. Please call UPS at 800-PICK-UPS or view UPS.com for convenient locations.
Please allow 10 days for your package to be received and processed.